Support: Get Help, Report Bugs, Response Times

Where to go for what

If you …	Go to
Have a "how do I" question	GitHub Issues — the one public issue tracker, for every ObjectOS edition
Found a bug	GitHub Issues — please include version, repro, expected vs actual
Found a mistake in these docs	docs.objectos.ai issues — this site's own repository takes documentation issues only
Found a security vulnerability	security@objectstack.ai — do not open a public issue
Need commercial support / SLA	sales@objectos.ai
Want to chat with users + maintainers	Discord (community-run)
Want to follow releases	Release notes — where each release is published; to be notified, watch github.com/objectstack-ai/objectstack → Releases
Want a paid feature implemented	sales@objectos.ai — see Commercial support & services

Filing a good bug report

The 30-second version:

ObjectOS version:           14.7.0 (or sha-abc123)
Node version:               22.4.0
Install method:             docker / npm -g / source
Database:                   postgres 16 / sqlite / turso / mongo
Repro steps:                1. ...  2. ...  3. ...
Expected:                   ...
Actual:                     ...
Logs:                       (sanitized, last 30 lines)

For configuration issues, attach the output of os doctor — it diagnoses 80% of misconfigurations on its own.

Response expectations

Channel	Best-effort response time
Security email	1 business day
GitHub Issues — bug, with repro	3 business days for triage, fix on the next release train
GitHub Issues — feature request	7 business days for triage
Commercial support	Per your support contract

These are best-effort, not SLAs. Commercial support contracts carry formal SLAs.

Commercial support & services

Available from the ObjectStack team:

ObjectOS Enterprise — the licensed edition on your own infrastructure, with commercial support; priority and SLA support are contract options (License & Pricing).
Managed hosting — ObjectOS Cloud, we run it for you.
Architecture review — pre-deployment sanity check.
Custom plugins / capabilities built to your spec.
OEM redistribution — embed ObjectOS in your product.

Contact sales@objectos.ai.

Contributing back

The underlying ObjectStack framework is Apache-2.0 and accepts contributions:

CONTRIBUTING.md
Code of Conduct
Open a draft PR early — we'd rather review a sketch than have duplicate effort.

Status & incidents

Hosted ObjectOS Cloud: status.objectos.ai. It shows each monitored service's state and last check, and any incident notice we post.

For your self-hosted ObjectOS deployment, status is your concern — wire it to your normal monitoring (see Observability).

Support