ObjectOSResources
Support
Where to get help, how to report bugs, response expectations.
Available in
Where to go for what
| If you … | Go to |
|---|---|
| Have a "how do I" question | GitHub Issues — the one public issue tracker, for every ObjectOS edition |
| Found a bug | GitHub Issues — please include version, repro, expected vs actual |
| Found a mistake in these docs | docs.objectos.ai issues — this site's own repository takes documentation issues only |
| Found a security vulnerability | security@objectstack.ai — do not open a public issue |
| Need commercial support / SLA | sales@objectos.ai |
| Want to chat with users + maintainers | Discord (community-run) |
| Want to follow releases | Release notes — where each release is published; to be notified, watch github.com/objectstack-ai/objectstack → Releases |
| Want a paid feature implemented | sales@objectos.ai — see Commercial support & services |
Filing a good bug report
The 30-second version:
ObjectOS version: 14.7.0 (or sha-abc123)
Node version: 22.4.0
Install method: docker / npm -g / source
Database: postgres 16 / sqlite / turso / mongo
Repro steps: 1. ... 2. ... 3. ...
Expected: ...
Actual: ...
Logs: (sanitized, last 30 lines)For configuration issues, attach the output of os doctor — it
diagnoses 80% of misconfigurations on its own.
Response expectations
| Channel | Best-effort response time |
|---|---|
| Security email | 1 business day |
| GitHub Issues — bug, with repro | 3 business days for triage, fix on the next release train |
| GitHub Issues — feature request | 7 business days for triage |
| Commercial support | Per your support contract |
These are best-effort, not SLAs. Commercial support contracts carry formal SLAs.
Commercial support & services
Available from the ObjectStack team:
- ObjectOS Enterprise — the licensed edition on your own infrastructure, with commercial support; priority and SLA support are contract options (License & Pricing).
- Managed hosting — ObjectOS Cloud, we run it for you.
- Architecture review — pre-deployment sanity check.
- Custom plugins / capabilities built to your spec.
- OEM redistribution — embed ObjectOS in your product.
Contact sales@objectos.ai.
Contributing back
The underlying ObjectStack framework is Apache-2.0 and accepts contributions:
- CONTRIBUTING.md
- Code of Conduct
- Open a draft PR early — we'd rather review a sketch than have duplicate effort.
Status & incidents
Hosted ObjectOS Cloud: status.objectos.ai. It shows each monitored service's state and last check, and any incident notice we post.
For your self-hosted ObjectOS deployment, status is your concern — wire it to your normal monitoring (see Observability).